Overview

A real estate team was losing warm leads due to slow follow-up and frequent missed calls, especially after open houses or on weekends. They needed a solution to capture screening and follow up with leads across voice, SMS, and email.

The Solution

Lead Follow-Up Assistant

• Instantly replies to website inquiries, e.g., pre-approved / email
• Sends dynamic SMS/voice replies based on lead keywords
• Smart replies sent automatically over 7, 14, and 20-day cycles

The Solution (cont.)

Call Assistant

• Answers calls 24/7, capturing leads after hours
• Handles FAQs, e.g., property details, showing requests
• Books showings directly into the agent's calendar

Auto Follow-Up — Day 7

Why It Worked

• Speed & Availability: No waiting for call-backs — AI followed up in real time
• Human-Like Experience: Messages sounded natural, like a helpful assistant
• Focus for Agents: Agents were alerted only when leads were scored or requested a showing